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About Our People
Our people have years of formal education and practical experience in the accreditation and certification arena. A brief biography of our core staff appears below.

Richard Curtis RN, MS, HACP
Rick Curtis is the Principal Officer for CIHQ. Rick is nationally recognized as an expert on Joint Commission standards and the survey process. Prior to forming CIHQ, Rick was the Corporate Director of Licensing, Accreditation for one of the largest health system’s in the United States. Rick has been a regular speaker at numerous state and national conferences on the Joint Commission / CMS survey process. In addition, Rick is the host and primary speaker for CIHQ’ monthly audio conferences on various Joint Commission and CMS topics.

Rick’s clinical background is in critical care nursing with a focus in cardiovascular service lines. He has held both clinical and executive management level positions in Quality, Risk, Education, Infection Control, and Regulatory Compliance. Rick is nationally certified in healthcare accreditation, and serves as the Chair of the Board of Examiners for the Healthcare Accreditation Certification Program (HACP). Rick received his Nursing Degree from the University of Hawaii and has a Master of Science Degree in Health Services Administration. Rick is a resident of Round Rock, TX.

Sandra Kveton MT (ASCP) SH, CPHQ, HACP
Sandra Kveton is an associate with CIHQ. Sandra received her Bachelor degree in Medical Technology from the University of Texas Health Science Center in Houston.

Prior to joining CIHQ, Sandra was the Standards Professional for the Covenant Health System located in Lubbock, TX. Sandra was responsible for developing, implementing, and coordinating the health systems JCAHO survey process as well as leading system efforts in complying with the Medicare Conditions of Participation. Sandra received her ASCP Certification in 1981, and went on to achieve her Specialist Certification in Hematology in 1988. Sandra is also been a Certified Professional in Healthcare Quality (CPHQ) since 2006. Sandra is a resident of Lubbock, TX

Traci Burgkwist, BA, RCP, HACP
Traci Burgkwist is an associate with CIHQ. Traci has more than 15 years experience in hospital survey preparation.

Traci’s past positions include Chief Quality Officer for a multi-hospital community based health system where she was responsible for accreditation and regulatory compliance.

Most recently, Traci served as the Executive Director of Quality for a large regional medical center, providing executive management oversight in the areas of quality, risk, medical staff credentialing, and patient relations.

Traci received her degree in education from Pima in Tucson Arizona. She is nationally certified in healthcare accreditation, and serves on the Board of Examiners for the Healthcare Accreditation Certification Program. Traci is a resident of McKinney, Texas.

John Morrison MD
John Morrison MD is an associate with CIHQ specializing in physician leadership and regulatory compliance issues. John has served as a medical staff peer review consultant and educator for the Institute of Medical Quality (IMQ). In addition, John has surveyed for the Joint Commission and IMQ from 1990 to 2003.

John completed his residency and fellowship at the University of California Los Angeles Medical Center, and is Board certified in Internal Medicine and Pulmonary Disease. John is a member of the American Academy of Physician Healthcare Executives. He resides in Carmel, CA.

Ben Thurston CHFM, PE
Ben Thurston is an associate with CIHQ. Ben specializes in life safety, utility, and building management compliance for healthcare facilities. From 1982 to 2007, he served as a regional manager of facility operations and provided technical support services for a variety of hospitals.

Ben is Registered Professional Engineer in Hawaii and California, a Certified Energy Auditor in the state of California, a Senior Member of the American Society for Healthcare Engineering, and a Certified Healthcare Facility Manager. He is an active member of both the Institute of Electrical and Electronic Engineers and the National Fire Protection Association. Ben resides in San Diego, CA.

Brad Grote, RN, MBA

Brad Grote is an associate with CIHQ. Brad has held clinical and senior management positions in the areas of quality, performance improvement, risk management, and regulatory compliance.

Prior to joining CIHQ, Brad was the Executive Director of Quality Management at a large tertiary medical center in Northern California. Brad was responsible for developing and implementing accreditation and regulatory compliance initiatives.

Brad received his nursing degree from California State University – Fresno, and his Master of Business degree from Washington State University. Brad is a resident of Pullman, WA.


Center for Improvement in Healthcare Quality
3101 Briar Oak Lane
Round Rock, TX 78681
Toll Free: 866-324-5080
Fax: 805.736.0644

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