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What CIHQ Accredited Hospitals Are Saying!

"We don't really have anything that we think should be improved on, but would like to say thank you for having so many resources available that allows us to prepare better for survey. Keep up the great work!

This survey was the first for many on our hospital team. Our team leader made sure that everyone understood the process and also made sure that no one was overstressing because CIHQ was here. Staff was very comfortable with her approach and communication which made the survey much easier for the hospital as a whole. Please keep her on as Team Lead because she did a great job!

Our generalist surveyor gave staff very good feedback pertaining to past survey results vs this survey that really encouraged our staff because the staff could see that all the hard work we have done as an organization has made a difference. She knows the standards and does a really good job looking at things objectively which we appreciate.

Our life safety surveyor was very knowledgeable and was able to answer questions staff had. He took time to address questions from our CEO regarding Life Safety issues found. We really like Russell and was friendly, approachable and kept staff at ease."
Jeanette Gallegos, Director of Quality & Accreditation
Val Verde Regional Medical Center
"We wanted to say thank you for sending a survey team that was knowledgeable, warm/friendly, professional, engaging, efficient, and truly cared about the job they were sent to do. It was not easy to survey and be surveyed at the same time, but your team did an incredible job. I truly enjoyed meeting and working with each member of the team.

Our team leader was a fantastic surveyor and team lead. She presented with an infectious smile and made you feel comfortable throughout the survey process. Paula conducted a thorough survey and provided feedback that was very meaningful and helpful to the organization.

Our generalist surveyor was an amazing surveyor who was very warm and friendly. During the survey process, she was very meticulous and engaging with all she encountered. She did an outstanding job interviewing patients and provided patient feedback in a clear and concise manner.

Our life safety specialist presented us with a wealth of knowledge and was awesome throughout his survey duties. He provided challenging opportunities yet allowed for feedback and presentation of documents to validate discrepancies."
De-Andre Warren, Director of Quality Management
Texas Rehabilitation Hospital of Keller
"We are so excited that we have received the accreditation and extremely proud to have utilized all the wisdom CIHQ has provided to us to make this possible. We will wear the CIHQ Accreditation proudly. It was a pleasure to work with your team also and we appreciate you all. Thank you for always being there for JCHD."
Donna Coleman, Director of Professional Services
Jackson County Hospital District
"Our team leader did an outstanding job coordinating the survey. She kept everyone on task and informed.

Our generalist surveyor was also great in her role. She provided great feedback and ensured all hospital staff understood what she was looking at, why she was reviewing it, and the importance of the survey.

Our life safety specialist was very professional. He executed his survey duties very well and has a wealth of knowledge."

Mr. Benito Garcia, Quality Director
Roosevelt General Hospital
"Approximately nine months ago, PIH Health Hospital – Downey began seeking a different general acute hospital accrediting survey experience; one in which staff, physicians and leadership would undergo a collaborative, educational opportunity during the survey process. Fortunately, we were familiar with The Center for Improvement in Healthcare Quality (CIHQ) through their consulting services related to past accreditation survey preparation with PIH Health. We selected CIHQ as our accrediting agency early in 2017 and underwent our first survey with them in June 2017. The process was well defined and organized throughout the entire three day survey and communication from the surveyors was frequent and thorough. The focus on CMS conditions of participation was refreshing and the surveyors interpretation of the standards was clearly communicated in an easily understood style. Several staff, physician and leaders commented post survey on being pleasantly surprised with the cooperative approach by the surveyors and stated this was the best survey experience they have encountered in their careers. For myself, instead of three days of stress and anxiety, the survey was a positive educational experience and I am grateful to Rick Curtis and his team for imparting their knowledge to us in such a professional and collaborative manner. I look forward to our continued relationship with CIHQ."
Ramona Pratt, Chief Operating Officer
PIH Health Hospital - Downey
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